RESOURCES

The health and wellbeing of our customers are our top priorities, and we understand how critical it is to have the most recent information as COVID-19 quickly changes the travel industry. To best share this knowledge, we've gathered important resources such as links to travel providers' health and safety measures, packing and preparation tips, and rules and regulations. Our experts are available to give you guidance and knowledge so that you can travel safely and responsibly.

We always encourage customers to purchase travel insurance, regardless of the circumstance. Each travel insurance policy is different and can have exclusions in the case of an epidemic, such as COVID-19. There are policies in the market that will protect customers for cancellation for “any reason” or “any time,” and these policies have a broader range of reasons a customer can cancel and receive a percentage of their trip’s cost back. It is critically important that as a traveler you understand the exclusions of the policies you are buying; most plans, including Cancel Anytime plans, contain general exclusions from coverage for any loss directly or indirectly due to any loss, condition, or event that was known or foreseeable when the plan was purchased, or due to an epidemic.

The rapid and vast spread of the virus will likely trigger new travel disruptions and policy changes as governments and airlines take extraordinary steps to limit the spread of COVID-19. We will continue to monitor the situation daily and provide you with periodic updates.

Our Travel Consultants are available to assist you, should you have questions regarding your upcoming travel, and they are just a phone call away—easily accessible with no hold times. Most of our hotel partners, cruise line partners, tour operator partners, and all major airlines have introduced new flexible change and cancellation policies regarding upcoming trips. Each trip is unique and each has its own policies that you need to be aware of, so please contact your travel consultant if you have an upcoming booking that you would like to discuss.

The following resources listed below may provide useful information and guidance to help you make confident decisions about upcoming and potential travel:

Flight Information

U.S. State Department